My products are delivered as described, yet there is a customer complaint. How to deal with this issue?

Felix Letellier Merida -

Good relationships and trust between Producers and the Assembly's Members and Host means that these types of issues can usually be resolved quite easily.

Assembly Members aren't necessarily aware of the complexities and challenges of farming and food- making, so take the time to explain things if there are misunderstandings.

If the issue persists, get in touch with us. We'll try to help and find a solution.

If a product does not match the online description or there is a problem with the quality (eg. it is not as fresh as described), please do apologise to your customer and reimburse and / or offer a freebie to them the following week.

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