How to cancel the orders of a certain product?

Felix Letellier Merida -

To stop the sale of a product or cancel confirmed orders, here are the steps to follow: 

- Log in to your producer space.

- Click on the "Catalog" link in the menu on the left.

- Select the offer whose sale you want to stop and indicate that it is now "Not available".




By setting the offer has unavailable, this will stop the sale of any future items. In the case where an order has already been placed in an ongoing online market, a pop-up will appear and ask you which order(s) you wish to cancel, simply select a reason for the cancellation and confirm it. 




The bottom left button will be updated with the number of orders you wish to cancel. Once you have given a reason for the cancellation you will be able to confirm them.


The cancellation information and reason will then be shared with the concerned members and hosts.


  • Members: Via the order summary and the order confirmation email
  • Host: Via the collection and producer order summary


You will also find the list of cancelled items on your collection order summaries.

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